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Innovations for Client’s Happiness

Our determination and hard work have made us today the foremost and unparalleled service provider in the Packing and Moving industry.

We have never lacked behind to update ourselves technologically and provide our expert relocation services to our customers. 

As the professional team of packers and movers, the organization believes in providing delightful moving experience to its customers, so it has developed new processes and techniques to transform the shape of Indian Relocation Industry. 

Based on the customer feedbacks that have moved from other Packers and Movers, our R&D team came up with the outstanding packing and moving methods that have commendably reduced the true operational cost.  

For each and every innovation, there exists the story behind it and what makes the Research & Development team of the company to replace the old packing techniques to the advanced level. 

Let's have a discussion over the challanges faced by us while packaging customer's possession that led us towards development of Exclusive Packaging Techniques:


Case Study: IIM Ahmadabad


25% of your LED / LCD sets come in service stations for repairs within 4 years of purchase, where as manufactures claim conditional warranty of 9 years as product life

Increasing Complaints about Damage to LED Television

APML started receiving high number of complaints about malfunctioning of television sets after 5-6 months of relocation. An in-depth study of all the relocations that happened in the previous year revealed that during the transfer once the television was packed in the wooden crate it had to be sealed using nails (Exhibit 6). In the process of sealing, the crate was hammered 45-48 times causing damage to the delicate circuits of LED/ LCD televisions. The problems reflected after a few months. It was clearly a problem with the method that was being used for packing Ws. Having identified the root prof:fern. the R&D team at AWAL. Under the guidance of management, started working on possible combinations to offer a solution to the issue. After 15 days of research on designs, the team came up with a solution that also resulted in reduced cost to the client 1E0 Box' was a box like container specifically designed to store television sets dung relocation process (Exhibit 61. The box was layered with soft cushion from inside to provide extra protection to the screen, had a shock absorbing sheet, and was tugged from outside to face the inclement weather conditions on the cost part, the box was a 'win-win situation for the company as well as its client. Since the manufacturing cost of a wooden crate was INR 800 with just one time use, whereas an LED Box with a manufacturing cost of INR 2.500 could be reused upto 14 times which brought down the cost of one time use to WA 200. This benefit was ultimately passed on to the customers who were now required to pay kiss for a much superior service.

Also, because of the innovation upto 160 trees were saved per year, which was very much in line with APML’s Corporate Social Responsibility (CSR) Objective

Wooden Crates

  • High value LED/LCD TVs are packed in wooden crates made by hammering nails to close any opening in crate.
  • Hammer blows leads to breakage of TV’s fine circuitry and reduces its life.
  • Making one crate involves 45 hammer blows and 1 hammer blow reduces 1 month of TV life, 45 hammers reduce 45-50 months of TV Life.
  • Each shifting reduces your TV Life 4-4.5 years.

Specially Designed LED Box (Innovation)

  • Specialized reusable boxes tailor made for value fragile items LED/LCD TV’s
  • Well designed with hard exterior to external safety & soft interior shell with foam cushion for screen protection.
  • Available in various sizes to suit all your LED/LCD TV sizes requirement
  • Packing cost reduced from from Rs 800 to Rs 2000 per LED/LCD packaging

Case Study: Nelson Labs

Harmful effects of using old/used Cartons Boxes in packing of Household Items

Have you ever noticed old cartons purchased from kabaddi generally stored near to dirty place or public toilet floors, then go directly to client by a unprofessional packing company. Then goods i.e. toys of children, clothes, kitchen materials Happens to get packed in these and it matters a lot.

It's not always the outside 'restaurant food' that causes stomach distress. Sometimes 'what you don't know will hurt you!'

Old cartons which being used for your hhg, clothes, your children toys, your kitchen wares etc how these effects your health..?

We, at Nelson Laboratories in Salt Lake, we set out to test the average house on delivery by packing company and cartons from unpacking their in...lt turns out cartons are so surprisingly dirty, even the microbiologist who tested them was shocked. Microbiologist Amy Karen of Nelson Labs says nearly all of the cartons tested were not only high in bacteria, but high in harmful kinds of bacteria.

Pseudomonas can cause eye infections; staphylococcus aurous can cause serious skin infections and salmonella and e-coli found on the cartons boxes could make people very sick. In one sampling, four of five carton boxes tested positive for salmonella, and that's not the worst of it.

'There is faecal contamination on the carton boxes says experts. People with kids tended to have dirtier than those without, with one exception.

The such carton boxes had one of the worst contaminations of all. 'Some type of faeces or possibly vomit,' says Amy.

So the moral of this story is that your these shifting won't kill you, but it does have the potential to make you very sick if you keep it on places where you eat.


*Experts say you should think of your c/b the same way you would a pair of shoes.*

'If you think about putting a pair of shoes on your countertops, that's the same thing you're doing when you put your stuff on the countertops.'

*Your c/b has come from where individuals before you have walked, sat, sneezed, coughed, spat, urinated, emptied bowels, etc!

* Do you really want to bring that home with you?


Case Study: Packaging of Religious Items


APML faced lot of problems with some of its valued clients while packing their religious items. The clients were very receptive and wanted their religious items to be dealt with greatest care. This issue became the serious apprehension for the team as it always value client’s sentiments associated with their religious possessions.


Agarwal Packers and Movers Ltd gave the issue a significant thought, for which, definite course of actions were laid down for packing the religious items. Proper behavioral training is conducted for the packers on " how to deal with religious items while packing?"

After giving it a considerable thought, certain guidelines were laid down for packers to pack items of religious value. The packers were to first wash their hands and remove their shoes before entering the pooja room of the house. Also, the carton containing religious idols and other items of worship was marked with a newly designed Mandir5 sticker. This sticker distinguished the particular carton from the other cartons. These cartons were the first to be packed in the packing list and were always the last to be placed inside the truck. The same procedure was then followed while unpacking the goods.


APML team came up with the unique idea of Mandir Packaging with the Mandir Stickers. From the success of this approach, APML is able to serve customized relocation needs of the customers.


Case Study: Perfect Box


In its market survey, APML’s team came across several issues of how the soft and delicate items such as- crockery, products made from glass, antiques and decorative pieces of certain customers get damaged during packing, loading and transportation once hired other packers and movers. Packing such items in normal carton boxes resulted in damage due to their fragile nature and specification. Furthermore, thermocol sheets used in the initial stage of wrapping lead to breakage into small pieces and scattering all around while handling, packing and unpacking. Thus, the need for specialized boxes became the utmost priority of APML.

Contemporary Methodology Adopted As a Solution  

To avoid unsatisfactory feedback from packing team, the R&D team of APML introduced special boxes called Perfect Box which ensure the utmost safety while packing and moving items of high-priced value.

These boxes have soft foam inner lining and base that provide the cushiony effect to the goods when packed, keeping them secured from being affected with jerks and jumps during transit. It is made from high-grade material that can withstand any extreme conditions, thus making it strong and durable for usage. Besides this, it is locked with a seal and stickered with a serial number signed by the party for authentication at a destination location enhancing the client’s trust in the company.

This great innovation has not only solved problems of the customer but also resulted in saving the packing cost for the company. In comparison to thermocol packing that cost INR 7 the thermo-sheet packing costs INR 2.5, thus saving 200 trees annually.

Testing and On Ground Implementation

To conclude, the company tested all the samples by distributing it among all the branches to check the suitability in practice. It was 15 days process in different geographical locations along with the goods of various fragility levels.


In totality, Perfect Box came out to be a positive solution which resulted in solving the major problems of all the customers who wish to relocate with APML with their valuable belongings.


Case Study: Trucking Cube

Challenges: Transshipment and Goods Storage

The Logistics and transportation industry is driven by the aim of minimizing the transportation cost, which is typically high due to poor infrastructure. The roadways is the most preferred means of transportation for freight forwarding in India that accounts nearly 60% of total freight traffic. Considering the road freight traffic in the country, Mr. Agarwal highlighted the need of better road infrastructure. According to him, poor road conditions lead to carrier breakdown, which eventually calls for transshipment, a major cause of goods damage.

The process of transshipment involves shifting of goods from carrier to carrier during transportation. The multiple handling of goods enhances the risk of damage of goods. It is crucial to understand the reasons behind carrying out this process. When goods are to be shifted from one carrier to another in case of breakdown of vehicle or when they are required to be shifted via different mode of transport then transshipment takes place. Due to loss of goods during transshipment, the logistics cost increases. Hence, APML required a solution to this issue.

The second most prominent challenge in the industry is storage of goods and warehousing. There were certain cases in which customers wanted their consignment to be stored at their premises for some days. In the meantime the customer would have sufficient time to settle at new place. However, storing client’s goods meant that the vehicle could not be utilized further, incurring loss to Company.

Traditionally, the goods are shipped in open trucks due to unavailability of proper storage systems. As weather keeps on changing, the goods are at risk of damage all the times and make another reason for loss to business and customers. Therefore, this issue needs to be resolved at the earliest.

Apart from these, there were several cases of consignment theft on national highways in certain locations where moving vehicles are looted by some groups of robbers. This accounts to be a huge loss of both the company as well as clients. So, APML had to come up with of a solution to curtail the problem of consignment thefts.

Solution: Trucking Cube (Container)

To address these concerns, the R&D team of Agarwal Packers and Movers Ltd. brought a cost-effective and single solution “Trucking Cube (container)”. These cubes are independent units, which could be easily attached to and unattached from the carriers. They are lifted as a whole and then placed on a carrier, ensuring zero transshipment.

Customers will get the facility to lock the containers with their own locks and keep the keys with them till the final delivery of the consignment is done at the destination. This overcomes the challenge of Container Tampering.

These containers are designed in different sizes to suit the size and volume of different consignments. The company allows the clients to make an appropriate choice of container size in order to charge them accordingly. Additionally, they are made in accordance with ISO guidelines to safeguard your from fire, weather and other losses during the transit. Further, their air-circulation system prevents the phenomenon of oxidization of pharma and FMCG items.

This extraordinary concept assures convenient transportation with complete safety and zero transshipment of the goods.


This concept of Trucking Cube (containers) proved to be the beneficial asset for the Company as well as Customer, which reduced the logistics cost upto 8% and efficiency is enhanced by 200%. Also, it facilitates the smooth handling of goods that make it a cost-effective solution for the Company. The sole motive of the firm behind the introduction of this brilliant concept is to attain higher customer satisfaction.


Case Study: Bike Stand as Innovative way to uphold Motor Bikes during transit


In the earlier phase of its market research, APML's team came across certain customers who had used their packing and moving services and negative feedback revealed by them.

Many customers found their motorbike and two-wheelers with several dents and with the broken stand when it reached the destination place.

This became the biggest challenge for APML to devise a technique to ensure safe transit of valuable possession of their beloved clients.


Especially Designed Bikes Stand is robustly developed to keep your vehicle safe during transportation. 

In India, the road conditions are such that the jerks over it make the bike shake in the carrier during transit. The stand of bike can’t tolerate such heavy shakes.

To tackle the problem of innocent customers, APML has devised a specially designed bike stands, which are shock resistant and are attached to both the tyres of your bike to keep it safe from jerks and jumps during the transit. Some of the features of Bike Stands are as follows:

  • Secure locking
  • Shock Resistant
  • Zero Damage to vehicles
  • Safe Transit Option
  • Can tolerate heavy shakes
  • Competence and security
  • designed not to cause damage to the motorbike


The case study on bike stand proved as the positive outcome in the transportation of Motorbike/Two Wheelers in a precise manner. APML had always taken customer feedback constructively and used it to modify and enhance its existing service resulting in a decrease in the cost incurred by the customer and therefore customers’ delight.

Service Innovations by Agarwal Packers and Movers Ltd

APML has devised innovative methods and new processes in our packaging to improve the service experience of our customers by providing hassle free relocation services.

  • Managing Customer Feedback and Claims
  • Managing Transport and Goods Storage Problems
  • Managing Theft
  • Managing Packaging Cost

Managing Customer Feedback and Claims

APML’s mission was to achieve ‘Zero Claims, Zero Tension,’ i.e. minimize the number of
claims, and reduce the stress level to improve organizational productivity. 

Managing Transport and Goods Storage Problems

Cost Effective Solution-Trucking Cube are the independent cubes that can be latched off and latched on as a whole unit.

Managing Theft

Safety Nets and Safety Belts were used at the back of trucks in order to securely hold the goods and
prevent thefts on highway.

Managing Packaging Cost

APML had lowered down their packaging costs in order to maintain the price at
the same level (if not lower) and provide better customer service.

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