DO YOU KNOW WHY ?

25% of your LED / LCD sets come in service stations for repairs within 4 years of purchase, where as manufactures claim conditional warranty of 9 years as product life

Increasing Complaints about Damage to LED Television

APML started receiving high number of complaints about malfunctioning of television sets after 5-6 months of relocation. An in-depth study of all the relocations that happened in the previous year revealed that during the transfer once the television was packed in the wooden crate it had to be sealed using nails (Exhibit 6). In the process of sealing, the crate was hammered 45-48 times causing damage to the delicate circuits of LED/ LCD televisions. The problems reflected after a few months. It was clearly a problem with the method that was being used for packing Ws. Having identified the root prof:fern. the R&D team at AWAL. Under the guidance of management, started working on possible combinations to offer a solution to the issue. After 15 days of research on designs, the team came up with a solution that also resulted in reduced cost to the client 1E0 Box' was a box like container specifically designed to store television sets dung relocation process (Exhibit 61. The box was layered with soft cushion from inside to provide extra protection to the screen, had a shock absorbing sheet, and was tugged from outside to face the inclement weather conditions on the cost part, the box was a 'win-win situation for the company as well as its client. Since the manufacturing cost of a wooden crate was INR 800 with just one time use, whereas an LED Box with a manufacturing cost of INR 2.500 could be reused upto 14 times which brought down the cost of one time use to WA 200. This benefit was ultimately passed on to the customers who were now required to pay kiss for a much superior service.

Also, because of the innovation upto 160 trees were saved per year, which was very much in line with APML’s Corporate Social Responsibility (CSR) Objective

Wooden Crates

• High value LED/LCD TVs are packed in wooden crates made by hammering nails to close any opening in crate.
• Hammer blows leads to breakage of TV’s fine circuitry and reduces its life.
• Making one crate involves 45 hammer blows and 1 hammer blow reduces 1 month of TV life, 45 hammers reduce 45-50 months of TV Life.
• Each shifting reduces your TV Life 4-4.5 years.

Specially Designed LED Box (Innovation)

• Specialized reusable boxes tailor made for value fragile items LED/LCD TV’s
• Well designed with hard exterior to external safety & soft interior shell with foam cushion for screen protection.
• Available in various sizes to suit all your LED/LCD TV sizes requirement
• Packing cost reduced from from Rs 800 to Rs 2000 per LED/LCD packaging

Challenges

APML faced lot of problems with some of its valued clients while packing their religious items. The clients were very receptive and wanted their religious items to be dealt with greatest care. This issue became the serious apprehension for the team as it always value client’s sentiments associated with their religious possessions.

Solutions

Agarwal Packers and Movers Ltd gave the issue a significant thought, for which, definite course of actions were laid down for packing the religious items. Proper behavioral training is conducted for the packers on " how to deal with religious items while packing?"

After giving it a considerable thought, certain guidelines were laid down for packers to pack items of religious value. The packers were to first wash their hands and remove their shoes before entering the pooja room of the house. Also, the carton containing religious idols and other items of worship was marked with a newly designed Mandir5 sticker. This sticker distinguished the particular carton from the other cartons. These cartons were the first to be packed in the packing list and were always the last to be placed inside the truck. The same procedure was then followed while unpacking the goods.

Conclusion

APML team came up with the unique idea of Mandir Packaging with the Mandir Stickers. From the success of this approach, APML is able to serve customized relocation needs of the customers.

Challenges: Transshipment and Goods Storage

The Logistics and transportation industry is driven by the aim of minimizing the transportation cost, which is typically high due to poor infrastructure. The roadways is the most preferred means of transportation for freight forwarding in India that accounts nearly 60% of total freight traffic. Considering the road freight traffic in the country, Mr. Agarwal highlighted the need of better road infrastructure. According to him, poor road conditions lead to carrier breakdown, which eventually calls for transshipment, a major cause of goods damage.

The process of transshipment involves shifting of goods from carrier to carrier during transportation. The multiple handling of goods enhances the risk of damage of goods. It is crucial to understand the reasons behind carrying out this process. When goods are to be shifted from one carrier to another in case of breakdown of vehicle or when they are required to be shifted via different mode of transport then transshipment takes place. Due to loss of goods during transshipment, the logistics cost increases. Hence, APML required a solution to this issue.

The second most prominent challenge in the industry is storage of goods and warehousing. There were certain cases in which customers wanted their consignment to be stored at their premises for some days. In the meantime the customer would have sufficient time to settle at new place. However, storing client’s goods meant that the vehicle could not be utilized further, incurring loss to Company.

Traditionally, the goods are shipped in open trucks due to unavailability of proper storage systems. As weather keeps on changing, the goods are at risk of damage all the times and make another reason for loss to business and customers. Therefore, this issue needs to be resolved at the earliest.

Apart from these, there were several cases of consignment theft on national highways in certain locations where moving vehicles are looted by some groups of robbers. This accounts to be a huge loss of both the company as well as clients. So, APML had to come up with of a solution to curtail the problem of consignment thefts.

Solution: Trucking Cube (Container)

To address these concerns, the R&D team of Agarwal Packers and Movers Ltd. brought a cost-effective and single solution “Trucking Cube (container)”. These cubes are independent units, which could be easily attached to and unattached from the carriers. They are lifted as a whole and then placed on a carrier, ensuring zero transshipment.

Customers will get the facility to lock the containers with their own locks and keep the keys with them till the final delivery of the consignment is done at the destination. This overcomes the challenge of Container Tampering.

These containers are designed in different sizes to suit the size and volume of different consignments. The company allows the clients to make an appropriate choice of container size in order to charge them accordingly. Additionally, they are made in accordance with ISO guidelines to safeguard your from fire, weather and other losses during the transit. Further, their air-circulation system prevents the phenomenon of oxidization of pharma and FMCG items.

This extraordinary concept assures convenient transportation with complete safety and zero transshipment of the goods.

Result

This concept of Trucking Cube (containers) proved to be the beneficial asset for the Company as well as Customer, which reduced the logistics cost upto 8% and efficiency is enhanced by 200%. Also, it facilitates the smooth handling of goods that make it a cost-effective solution for the Company. The sole motive of the firm behind the introduction of this brilliant concept is to attain higher customer satisfaction.