Very simple......call us...we are just a call away......and RELAX!!!!
At Agarwal Packers and Movers Ltd., the commitments are backed by a simple, responsive, flexible, innovative and systematic process. In an endeavor to achieve the utmost customer satisfaction, we mould the entire shifting process according to the demands and needs of the customers. Our felicitous processes surpass customer's expectations. The steps of shifting process are well defined, well managed and well integrated, and also, are so easy to comprehend that even a layman can get a glimpse of what and how is it going to work. Typically, it involves a step-wise division of the entire process, which is as follows:
1. Reaching us is so simple...
-The system is very simple to reach us, whereby we have made ourselves available to you at just a call or a click. We have developed a quick and easy way for you via our countrywide-reach numbers - 98 6001-5001 and 1800 11 6001 (Toll free), which have a good memory recall too. The call will be attended by our executive, who, presentable and updated to confront you, will take down your details, and forward the same to the concerned officer, and would fix a survey day as suitable for you. Not only via phone, but you can also reach us by filling a query form that is available on our website's each page.
2. Fixing the day for Survey
- A Field Officer will appear at your place on the day and time fixed as per your availability. Our Officer would be equipped with all the requisite tools that will assist him to evaluate the goods to be transported and hence, he will come up with an Estimated Cost for the move. On demand and consent of the customer, he will finalize the shifting deal, and will give you a brief about the intricacies and the workings. He will plan the entire moving process in accordance with the laid terms and conditions. As easy as that! Your task ends here only.
3. Confirmation of booking
- Once confirmation of booking is done, quotation is issued followed by quotation finalization and final confirmation.
- The Packing Supervisor gets in touch with you, and will drop at your place timely for the infallible packing treatment. Our team of packing is trained on all the techniques so adopted, which purely depends on the characteristic of the articles involved. If it is a fragile item, the team packs the articles using multiple-layer protective packing and if it is an electronic item, then the chords are first safeguarded, and consequently it is passed to the further packing treatment. After getting assured that all the documents are ready and the payments are made, the process is moved to the next stage.
5. Your Shifting assistant
- It is of type of your private shifting assistant from our side, who will be with you from start till delivery is made.
- After getting a green signal and conclusions of the requisite payments, the transportation team gets into action instantaneously. The carriers are deployed and reach the customer's dwelling place on time. All the packed articles are then loaded on board of these humongous carriers, and then the consignment is transported via the means and ways thus planned beforehand. This process is so fluid that not even a minute comes to standstill, and with the aid of timely communication and proper knowledge, the consignment is moved to the destination place well before time.
7. Tracking and Help-desk
- The driver or the guard of the concerned vehicle remains in constant touch with your "shifting assistant" and coordinates the same. We also make extensive use of new-age automated technology for tracking, in the form of Vehicle Transporting System (VTS). In these ways, our Helpline Desk is able to notify you about the delivery status, as and when asked.
- The delighting point is that we also provide service of holding your HHG container for up to 21 days without any charges, and with zero transshipment. There is also a pre-dispatch agreement - through this procedure, you have to just inform your shifting assistant 03 working hours in advance, so that you can get your goods on time at your new home.
9. Customer Care
- Just in case, if there are any issues raised by our customers, the role of our Customer Care department becomes active, and they settle all within due time, so that the reason for commotion or inconvenience fizzles out. In addition, all the claims for the damages or losses incurred are settled on priority basis, so that the bond of trust that we share with our customers remains "intact". We hereby advise our valued clients to declare correct value of goods.