Agarwal Packers and Movers Limited is the first-rate moving company in India that made its debut in 1987. The remarkable journey from 1987 till today was full of obstacles, challenges, problems and was not easy in any way, but that was not a reason enough to slow down our operations or weaken the vision once defined by the founder of our company – Shri Ramesh Agarwal. Now, we have raised our bars to such heights which has made us acceptable among many people and that has furthermore contributed in making us the Largest Mover of Household Goods in India, which has also been recognized by Limca Book of Records. Delve into the awe-inspiring history; you will see the seed of an idea growing into the company as big as to become one of the largest companies in Indian logistics sector.
Late 1980s – the beginning
Pic 1: Our first hub office at Patancheru, AP (1987) with depiction of Shri Rajender Agarwal managing the operations.
Pic 2: Our office at Kabra Complex, AP (1989) with depiction of Shri Ramesh Agarwal handling the operations.
Pic 3: Our initial Carriers during the late 1980s.
The footprints of Agarwal Packers and Movers Ltd could be traced way back to 1987. It was the year, when Shri Ramesh Agarwal decided to follow his business instincts and was equally shouldered by his younger brother – Shri Rajender Agarwal – at all the steps that he took. Shri Ramesh ji, fueled by his disciplines and principles, and Shri Rajender ji, absorbed into simplicity and overwhelmed with his down-to-earth nature, made a perfect duo for starting a successful venture from scratch. Shri Ramesh ji served the country as an Airman in Indian Air Force (IAF) and subsequently, just after this phase ended, a senior person in Air Force entrusted with the task of moving the army’s goods from Dundigal to Balasor, Orissa to him after getting impressed by the strength of his character. It was not easy to tackle the assignment, but he tackled it with great enthusiasm and using the very basic materials for moving, like straw. It was the appreciations that he got for perfectly executing the very first task of moving that energized him to dive into packing & moving all together, with the fervor. Once the decisions were made and mind was set, Ramesh ji never looked back even when all he had by his side was… his indomitable spirit and a knack of doing business.
Hence, the company’s initial phase commenced as “Agarwal Household Carrier”, with meager funds and founding its first office at Hyderabad. Such were the humble beginnings of the company that transformed itself from zero into an empire of crores within a short span.
Early 1990s – Establishing firm footing
Pic: Ramesh ji executing services at TelmelGali, Delhi (1992).
This was the phase, when the company focused primarily on expanding its customer’s base and clientele. This phase helped us to extract lots of knowledge about the real functioning of the relocation sector, and was strengthening our services even more by letting us encounter the everyday moving problems faced by our customers. We, as a company, soon gained upper hand in household relocation and focused on building a strong team of packers and movers during this period, so as to serve the customers in the best possible way. Since the very inception, Ramesh ji knew that it is through his team of packers & movers he was supposed to act and serve the customers. So, he focused on building a trained and educated workforce, who is being taught more than all aspects of foolproof and sustainable packing and moving, i.e., the virtuous behavior.
It was also the period when Ramesh ji came up with “Gagar Mein Sagar” book, where he accumulated all the inspiring thoughts of the great personalities, which has really enthralled the ones who’d used to read it. He and his team were distributing the book to whomsoever they met or served, on purpose or without any. People were appreciating the words and thoughts that formed the matter of the book, and that’s how Ramesh ji’s personality influenced everyone and captured people’s attention.
Pic: The cover page of Gagar Mein Sagar Book
Also, Ramesh ji has been kind and considerate of the truck drivers and has been working to make their lives better in all aspects. The grave conditions of these running soldiers of our country have been concerning him since he started interacting with them and understanding the reason behind the declining numbers of truck drivers. He is the one, who stepped forward without any further ado to insure the precious lives of the truck drivers, and thence, setting an example for other people to follow his golden footsteps. From year one, the company has been observing Darbar Day on every 4th of each month, throughout the year, wherein a session is being planned for the founder of our company to come in contact with the company’s drivers, handlers, packers and assistant drivers in order to know the real problems that are being faced while executing their services, and then giving reasonable solutions on the spot.
Pic: Darbar Day: A day when truck drivers, packers and assistant drivers are brought face-to-face with the founder of the company – Shri Ramesh Agarwal on 4th of every month.
Late 1990s – Breakthrough
Pic: Portable Homes: we turned the tables by introducing this concept of holding goods for utmost 14 days at the destination place, first time in the Indian scenario.
Late 1990s saw a turning point in our journey when we introduced Portable Homes for the first time ever in the country. This exclusive and out-of-box concept brought us name and fame instantaneously, as it was satisfying the demands of most of our customers, whose dire need of the hour was holding their goods at a safe place for a period till they locate their houses at the new destination and thus, saving themselves from making multiple trips from their dwelling place to the destination or the other way. The Agarwals, by now, was, indeed, synonymous to tension-free shifting. It was like our years of hard work started to get its due recognition and since then, we never looked back.
Early 2000s – Expansion
Pic 1: Rajender ji at his new refurbished office in Mumbai (2004)
Pic 2: Ramesh ji at his re-equipped office in Paharganjh, Delhi (2004)
Seeing our wide acceptance by Indian masses, our company, during this period, focused on performing expansion. We came out of our dens, and slowly and gradually spread out to cover the entire country. It was not that we were in a hurry to capture each location, but we were patiently ensconcing ourselves state by state. Such was our design! Moreover, we were constantly drawing appreciation from public sector and from the VVIPs whom we were moving interstate or intrastate. Till 1990s, we have had 60 offices, but by this time, we focused on expanding our network and initiated plans for coming up with 80 offices.
Pic 1: Introducing Perfect Box – a sturdy box that protects the goods from all types of external damage, moisture and water
Pic 2: Introducing Fabric Sheets – a promising packaging sheet that saves cost by 26% and improves quality by 260%
Pic 3: Launched Double-Door Household Carriers; Former IPS Kiran Bedi gracing the event
We fortified our Research and Development department, as this was the time when India witnessed Globalization’s real effects. Innovation was the technique that we adopted to continue outperforming. We absorbed some of the special concepts that were the resultant of our endeavors to end each hassle of our customers in the most innovative and inventive way. During this period, we came up with concepts like Double-Door Household Carriers, Perfect Boxes, Fabric Sheets, Trendy Bags, etc. These unique concepts were acclaimed a lot for upraising the quality of our services to the peerless level and setting the standards in the field of packing and moving.
Furthermore, by this time, Information Technology came into the picture, and so, we went on transforming our network and offices from manual to computerized and well connected. We started using different facets of IT to our advantage, in the form of ERP and VTS, and reaped the benefits of E-Commerce by making the ways to reach us by our customers uncomplicatedly. Online enquiry forms, online payment mode, online consignment tracking, etc. everything simplified the ways of dealing.
Late 2000s – Penetration and Going Global
Pic 1: Our Home Storage services
Pic 2: Our Car-Carrier services
Pic 3: Our International Warehouses
Pic 4: Our Vehicle Transportation services
Late 2000s was the period when we decided to take up new assignments as well. We went, in addition, global! Brimming with confidence, we were getting enough impetus to touch as many borders as we could with our essence, and hence, we went on tackling international relocation with zeal to grow by leaps and bounds. Gradually, we registered our patent/TM in a number of countries including USA, Canada, Europe, and Australia. We gained enough knowledge and competence to perform the task of moving from India to almost 182 different countries in the world and vice versa.
Till Today – Customer focus
Tailor-made services; Customer’s concerns at the heart of all our services and plans.
We deliver services in the way so as to keep on appraising our quality day by day, because what all we want, is to register even today in Our History when written somewhere in the future. And for accomplishing this task, we have successfully shifted our focus from “tension-free shifting” to “moving to delight”. In addition, we got our Quality Management Systems certified and conformed to the Quality Management System Standard: ISO 9001:2008 during this period. And meanwhile, the company even got registered in Limca Book of Records for two consecutive years as the Largest Mover of Household Goods. Being chosen as the associate member of International Association of Movers (IAM), a STAR BRAND and a POWER BRAND were again the highlighting achievements of this period.
When progressively climbing our success ladder, our company unwrapped as “Agarwal Packers and Movers Limited”, the flagship company of our root group – “Agarwal Movers Group”. We proudly declare that our company is seen as the originator of Packing and Moving sector in the country!